Corporate Privacy Policy

Introduction

We at Sutherland Global Services, Inc. and our affiliated companies worldwide ("Sutherland") are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us.

Sutherland has established this Online Privacy Policy so that you can understand the care with which we intend to treat your Personal Information.

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home. In general, you can visit Sutherland's Web pages without telling us who you are or revealing any Personal Information about yourself.

If you choose to provide us with your Personal Information on the Web, we may transfer that Information within Sutherland or to Sutherland's third-party service providers, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world.

Sutherland strives to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, Sutherland intends to adhere to the principles set forth in this Online Privacy Policy even if, in connection with the above, we transfer your Personal Information from your country to countries that may not require an "adequate" level of protection for your Personal Information. In other words, our goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred, or retained.

Cookies and Other Tracking Technologies

Some of our Web pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about Web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a Web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Web site.

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our Web site and your Web experience. We may also analyze information that does not contain Personal Information for trends and statistics.

To protect your privacy, we have adopted the following principles:

  • Notice
  • Choice
  • Security
  • Access/Accuracy

Notice

Where Sutherland collects Personal Information on the web, we intend to post a purpose statement that explains why Personal Information will be collected and whether we plan to share such Personal Information outside of Sutherland or those working on Sutherland's behalf. Sutherland does not intend to transfer Personal Information without your consent to third parties who are not bound to act on Sutherland's behalf unless such transfer is legally required.

Choice

You may choose whether or not to provide Personal Information to Sutherland. The notice we intend to provide where Sutherland collects Personal Information on the Web should help you to make this choice. If you choose not to provide the Personal Information we request, you can still visit most of Sutherland's Web sites, but you may be unable to access certain options, offers, and services that involve our interaction with you.

If you chose to have a relationship with Sutherland, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.

Security

Wherever your Personal Information may be held within Sutherland or on its behalf, we intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorized access or disclosure.

Access/Accuracy

To the extent that you do provide us with Personal Information, Sutherland wishes to maintain accurate Personal Information. Where we collect Personal Information from you on the Web, our goal is to provide a means of contacting Sutherland should you need to update or correct that Information. If for any reason those means are unavailable or inaccessible, you may send updates and corrections about your Personal Information to security@sutherlandglobal.com and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable.

Safe Harbor

Sutherland Global Services complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Sutherland Global Services has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

To learn more about the Safe Harbor program, and to view the our certification, please visit Safe Harbor Web Site

Third Party Services

Third parties provide certain services available on www.suth.com on Sutherland's behalf. Sutherland may provide information, including Personal Information, that Sutherland collects on the Web to third-party service providers to help us deliver programs, products, information, and services. Service providers are also an important means by which Sutherland maintains its Web site and mailing lists. Sutherland will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on Sutherland's behalf.

Sutherland does not intend to transfer Personal Information without your consent to third parties who are not bound to act on Sutherland's behalf unless such transfer is legally required. Similarly, it is against Sutherland's policy to sell Personal Information collected online without consent.

Children's Privacy

sutherlandcloudsource.com is not structured to attract children. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years of age.

Commitment

We are committed to privacy. Protecting your privacy online is an evolving area, and Sutherland's Web sites are constantly evolving to meet these demands.

If you have any comments or questions regarding our Online Privacy Policy, please contact us at security@sutherlandglobal.com While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.

Your Consent

By using this Web site, you consent to the terms of our Online Privacy Policy and to Sutherland's processing of Personal Information for the purposes given above as well as those explained where Sutherland collects Personal Information on the Web. Should the Online Privacy Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our web site for a reasonable period of time.

Drive to work expenses How far did you have to drive to work for your last job?
  • Less then 10 miles
  • 10-20 miles
  • 20-40 miles
  • More then 40 miles
Dress code expenses What was your style of dress for that job?
  • Uniform
  • Jeans
  • Business Casual
  • Office Attire
Dry cleaning expenses Did you use dry cleaning at all?
  • Yes
  • No
Parking expenses What did you do for parking?
  • Free
  • Meter / Lot
  • Parking Garage
Food expenses What did you do for lunch?
  • Bag lunch every day
  • Bag lunch 4 days, bought 1 day
  • Bag lunch/bought lunch 50%
  • Bought lunch every day
Total savings Total Savings

About Us

Sutherland Global Services was established in 1986 and has grown to become a global leader in Business Process Outsourcing, taking care of customer interactions and other business processes for our Fortune 500 customers.

Headquartered in Rochester, N.Y., Sutherland is one of the world's largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and virtually through our CloudSource program with business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.

Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer experience and increase their competitive advantage by helping them be more effective and efficient.

For more information about Sutherland Global Services, please visit www.sutherlandglobal.com

Employment Details

What do I need to be able to work for CloudSource?

You will need a quiet, distraction-free place from which to work that includes a door. It is important to note that working from home is not a replacement for child/elder care. In addition, you will need to have a PC that meets our minimum requirements and a high-speed broadband account that meets our throughput tests.

How much does CloudSource pay?

CloudSource remote workers enjoy a pay rate that is very competitive in the work at home industry. There are two methods of payment CloudSource offers their employees; direct deposit or the ADP TotalPay debit card.

How does scheduling work at CloudSource?

While this can vary from client to client, most of our CloudSource Consultants enjoy flexible schedules within various shift offerings based partially on their performance and dedication. Although client needs will be at the forefront of scheduling we make every effort to offer the best opportunities and flexibility to our consultants.

Do I have to pay for Training?

No. CloudSource remote workers are "direct-hire" employees, so you are paid for training, unlike being an independent contractor where you not only pay for training, but are not guaranteed a position even if you pass.

Can I work for CloudSource if I already work for another Work at Home company?

As a direct hire employee, if you work for CloudSource, you can't work for another work at home company as it may be a conflict of interest.

Can I work for more than one client at a time?

CloudSource doesn't use a "shared-agent" model, so when you are assigned to a client, you will be 100% dedicated to that client.

What if I don’t like the client I’ve been hired for?

At CloudSource, we take our commitments to our clients very seriously and we ask that you help us do that by standing by your commitments to us when you commit to a client program. CloudSource allows you to transfer to another available position once you’ve been on your current client program for six months or more and have been in good standing during that time.

Does CloudSource provide benefits to its remote workers?

Yes, CloudSource offers the same benefits to remote workers who are full-time employees and offers a basic 401k package for part-time workers.

I use mobile broadband or satellite for my internet connection; will that work?

Unfortunately not, high-speed cable or DSL internet connection is a must. We do not support mobile broadband, satellite or wireless at this time.

What types of positions are available at CloudSource?

The majority of the work at home positions are part time, with occasional full time positions opening up. The opportunities continue to expand as client demand and need changes throughout the year. In most positions there are opportunities that become available with occasional possibilities for advancement. CloudSource is one of the very few work at home companies that promotes its remote workers into management positions if they demonstrate the dedication and flexibility we require of a Sutherland Manager.

Does CloudSource require background or credit checks?

CloudSource requires a criminal background check of all remote workforce employees. Additionally, some clients may ask for an additional screening for credit. You will be informed if this additional requirement is needed for the position you are applying for during the interview process.

Employment Requirements

Aspects of our minimum home office requirements vary depending on program. For example, some programs require consultants to provide a Windows computer, some require Macintosh, while others are supported by devices provided by Sutherland Global Services. In all cases, a consultant’s work environment, in-house network, and connection to the Internet must continuously support outstanding call quality and high speed interactive response rates.

INTERNET CONNECTIVITY AND HOME NETWORK (ALL PROGRAMS)

Generally speaking, the faster the upload and download speed of your Internet connection, the more likely you will meet these very important conditions. Minimum Internet access speeds of 1 Mbps upload and 5 Mbps download are required to meet our quality standards. Wireless and/or satellite Internet Service Providers are NOT compatible with our systems. When an employee connects to the Internet, the upload and download speeds experienced will vary based on a variety of factors including the configuration of a employee’s computer, the number of concurrent users/devices connected to the employee’s household network, the types of devices that are connected, the speed of the websites employee or others in the household are accessing, network or Internet congestion outside of the household, connection devices (routers/modems/etc.) provided by the employee or the Internet Service Provider, and many other variables. Speeds and uninterrupted use of Internet services are typically not guaranteed by Internet Service Providers. During peak hours, actual upload and download speeds will likely be lower than speeds promised to in "as fast as" packages offered by Internet Service Providers. Sutherland Global Services cannot predict with certainty that the results from a speed test will, in fact, support the outstanding call quality or interactive speeds requirements our CloudSource employees need.

COMPUTERS FOR “BRING YOUR OWN DEVICE” PROGRAMS

  • Dual Core or Quad Core processing environment with minimum processor speed of 1.6 Ghz required (the faster the processing environment the better)
  • 2 to 4 GB RAM depending on program (the more RAM the better)
  • 10 GB available hard drive space
  • One or more available USB ports (2.0 or greater)
  • Sound card installed and enabled
  • Windows 7, Windows 8 or 8.1, and Windows 10

HEADSETS FOR “BRING YOUR OWN DEVICE” PROGRAMS

  • USB
  • Dual ear (designed to minimize audio interference from outside sources)
  • Noise cancelling microphone

We tested numerous USB headsets that are available for less than $40. We recommend the following USB headsets:

  • Plantronics PLNAUDIO478 USB
  • Logitech USB H570e
  • Jabra UC VOICE 150