Drive to work expenses How far did you have to drive to work for your last job?
  • Less then 10 miles
  • 10-20 miles
  • 20-40 miles
  • More then 40 miles
Dress code expenses What was your style of dress for that job?
  • Uniform
  • Jeans
  • Business Casual
  • Office Attire
Dry cleaning expenses Did you use dry cleaning at all?
  • Yes
  • No
Parking expenses What did you do for parking?
  • Free
  • Meter / Lot
  • Parking Garage
Food expenses What did you do for lunch?
  • Bag lunch every day
  • Bag lunch 4 days, bought 1 day
  • Bag lunch/bought lunch 50%
  • Bought lunch every day
Total savings Total Savings

About Us

Sutherland Global Services was established in 1986 and has grown to become a global leader in Business Process Outsourcing, taking care of customer interactions and other business processes for our Fortune 500 customers.

Headquartered in Rochester, N.Y., Sutherland is one of the world's largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and virtually through our CloudSource program with business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.

Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer experience and increase their competitive advantage by helping them be more effective and efficient.

For more information about Sutherland Global Services, please visit www.sutherlandglobal.com

Employment Details

What do I need to be able to work for CloudSource?

You will need a quiet, distraction-free place from which to work that includes a door. It is important to note that working from home is not a replacement for child/elder care. In addition, you will need to have a PC that meets our minimum requirements and a high-speed broadband account that meets our throughput tests.

How much does CloudSource pay?

CloudSource remote workers enjoy a pay rate that is very competitive in the work at home industry. There are two methods of payment CloudSource offers their employees; direct deposit or the ADP TotalPay debit card.

How does scheduling work at CloudSource?

While this can vary from client to client, most of our CloudSource Consultants enjoy flexible schedules within various shift offerings based partially on their performance and dedication. Although client needs will be at the forefront of scheduling we make every effort to offer the best opportunities and flexibility to our consultants.

Do I have to pay for Training?

No. CloudSource remote workers are "direct-hire" employees, so you are paid for training, unlike being an independent contractor where you not only pay for training, but are not guaranteed a position even if you pass.

Can I work for CloudSource if I already work for another Work at Home company?

As a direct hire employee, if you work for CloudSource, you can't work for another work at home company as it may be a conflict of interest.

Can I work for more than one client at a time?

CloudSource doesn't use a "shared-agent" model, so when you are assigned to a client, you will be 100% dedicated to that client.

What if I don’t like the client I’ve been hired for?

At CloudSource, we take our commitments to our clients very seriously and we ask that you help us do that by standing by your commitments to us when you commit to a client program. CloudSource allows you to transfer to another available position once you’ve been on your current client program for six months or more and have been in good standing during that time.

Does CloudSource provide benefits to its remote workers?

Yes, CloudSource offers the same benefits to remote workers who are full-time employees and offers a basic 401k package for part-time workers.

I use mobile broadband or satellite for my internet connection; will that work?

Unfortunately not, high-speed cable or DSL internet connection is a must. We do not support mobile broadband, satellite or wireless at this time.

What types of positions are available at CloudSource?

The majority of the work at home positions are part time, with occasional full time positions opening up. The opportunities continue to expand as client demand and need changes throughout the year. In most positions there are opportunities that become available with occasional possibilities for advancement. CloudSource is one of the very few work at home companies that promotes its remote workers into management positions if they demonstrate the dedication and flexibility we require of a Sutherland Manager.

Does CloudSource require background or credit checks?

CloudSource requires a criminal background check of all remote workforce employees. Additionally, some clients may ask for an additional screening for credit. You will be informed if this additional requirement is needed for the position you are applying for during the interview process.

Employment Requirements

Aspects of our minimum home office requirements vary depending on program. For example, some programs require consultants to provide a Windows computer, some require Macintosh, while others are supported by devices provided by Sutherland Global Services. In all cases, a consultant’s work environment, in-house network, and connection to the Internet must continuously support outstanding call quality and high speed interactive response rates.

INTERNET CONNECTIVITY AND HOME NETWORK (ALL PROGRAMS)

Generally speaking, the faster the upload and download speed of your Internet connection, the more likely you will meet these very important conditions. Minimum Internet access speeds of 1 Mbps upload and 3 Mbps download are typically required to meet our quality standards. That said, when a consultant connects to the Internet, the upload and download speeds experienced will vary based on a variety of factors including the configuration of a consultant’s computer, the number of concurrent users in the consultant’s household, the types of devices that are connected, the speed of the websites consultants or others in the consultant’s household are accessing, network or Internet congestion outside of the household, connection devices (routers/modems/etc) provided by the consultant or the Internet access provider, and many other variables. Speeds and uninterrupted use of Internet services are typically not guaranteed by Internet access providers. During peak hours, actual upload and download speeds will likely be lower than speeds promised to in "as fast as" packages offered by providers. Sutherland Global Services cannot predict with certainty that the results from a speed test will, in fact, support the outstanding call quality or interactive speeds requirements our consultants need.

COMPUTERS FOR “BRING YOUR OWN DEVICE” PROGRAMS

  • 1.7 to 2.0 Ghz Dual Core processing environment depending on program (the faster the processing environment the better)
  • 2 to 4 GB RAM depending on program (the more RAM the better)
  • 10 GB available hard drive space
  • One or more available USB ports (2.0 or greater)
  • Sound/audio support
  • Mac OS X, Windows 7, Windows 8, and Windows 8.1

(Note: some employment opportunities are available for consultants with only Windows Vista installed)

HEADSETS FOR “BRING YOUR OWN DEVICE” PROGRAMS

  • USB
  • Dual ear (designed to minimize audio interference from outside sources)
  • Noise cancelling microphone

We tested three headsets that are available for less than $40. Specifically, we tested:

  • Logitech USB H570e
  • Jabra UC VOICE 150
  • Microsoft LifeChat LX-6000 for Business

Note: Operating systems not supported include Android, Chromium, iOS, Unix, Windows XP, Windows Vista Home Basic, Windows 7 Starter, and Windows 8 RT