Full-time & Part-time hours

Although we can provide both Full-Time and Part-Time opportunities, the majority of our clients like part-time schedules because of the flexibility it provides to you and them. This means that you can apply for jobs that would require 20-25 hours per week with the ability to take on additional hours during the week if you want more.

Flexible schedules

As an Employee of CloudSource, YOU set your own hours and build your own schedule. Like to work weekends and have your weekdays off? No problem. Like to work mornings and have your afternoons free? No Problem. Like to work when your kids are at school? No problem. We can accommodate almost any kind of schedule and you can change your schedule when your life changes.

Who’s it for?

  • Retirees
    Utilizing my past experience and working part-time from home keeps me active in retirement.
  • Military Spouses
    Helping to support my family and working around their hours while my spouse is deployed is a blessing.
  • Parents
    I work from home to achieve work-life balance and spend more time with my family.
  • Disabled
    Working from home has allowed me to re-enter the workforce and feel mentally stimulated.
  • Extra Income for Students
    I love to be able to work from my apartment and make some extra spending money while in school.


We believe in incenting you for good performance. Therefore, we pay a competitive base wage and our top performers achieve additional monthly incentive pay based on their balanced performance each and every month.

Avoid Traffic Jams

The average person commutes 52 minutes per day to get to work. That is 225 hours per year or the equivalent of driving 26 days for 8 hours each day. With CloudSource you save all that time and hassle and you can use it to spend more time with your family, more time at the gym, or doing anything else you want.

Save Lots of Money

The average worker could save up to $6,000 per year by working from home. Factor in expensive fuel costs, fast-food, car maintenance, business apparel, dry cleaning, public transit expense, day care and other expenses you can see how the costs pile up. Working for CloudSource, you can avoid all of these costs. No dress code, no drive time, eat in your own kitchen, save a lot of money.

Save Time

Gain back your commute time and lunch time to do the things you want to do in life. What will you do with your time? Get in shape, spend time with your family, or write the next great American novel. Anything you want. Its your life and your time. Extra time: Priceless....

Sleep In

Because you choose your own hours and build your own schedule, you will never have to lose sleep just to get to work. Work early, work late, work whenever you want and stop planning your life around rush hour traffic or static schedules someone else has given you.

Live Green

CloudSource by Sutherland is committed to helping the environment and now you can too. For every 1000 workers working from home, we can eliminate 4 traffic deaths per year, save 271,000 gallons of gas per year and reduce 5 million pounds of Greenhouse gasses per year. So, work for CloudSource and feel good because you are helping to save the environment.

Live Comfy

Sorry, CloudSource doesn’t provide the Pajamas but we provide the opportunity to use your own. You bring your own comfy clothes to work. We will provide the work. Enjoy the view. Look out your front window from your home office, not a bay of endless call center cubicles in a large, congested and noisy call center.

Set Your Hours

Working for CloudSource gives you the freedom and flexibility to set your own hours, particularly for our part-time employees. Get more TIME back into your life. Schedule your work around what is important to YOU. Not only do you gain more time by eliminating your commute, you also get to choose when you work and when you don’t to allow you to tailor your work to your life. Not the other way around.

Enjoy Family Time

Spend more time with your Family than your co-workers. Since you choose your own hours, you get to decide when you work and when you spend time with your family. Have to take the kids to practice? No problem. Want to have a big family dinner? You can do that. Take time off when you need to. You are in control.

Gym Time

Use your extra time to get in shape. When you look good you feel good. Improve the quality of your life by taking the time to workout and avoid the busy gym hours if you want. Go for a hike, bike ride, roller blade or anything you want. Or pursue you favorite hobby. It’s no sweat; it’s your time.

Errands Anytime

No more procrastinating because you job and commute got in the way. Get things done, when you need to get them done. Go to the doctor, buy groceries, get your haircut, go to the DMV when the line is short. With CloudSource you can get things done rather than being stuck in a cubicle watching the clock.

Military Spouses

The perfect fit for a busy Military spouse. CloudSource is a member of MSEP and we are committed to helping our military. You may need to move every year to two but it doesn’t mean you need to find a new job. With CloudSource you stay employed not matter where you move.

No Need to Job Hunt

No matter where you live, once you are part of CloudSource you can work anywhere you want. So, if you are in the military or any other walk of life, when your spouse is re-deployed. No problem. Move from Fort Bragg to Fort Hood? You are employed with us. With CloudSource, you stay employed no matter where you move.

Take the Transition Time You Need

With CloudSource, you are part of our team. When you need to relocate, if you need to take some time off, that’s ok. Come back when you are ready and we’ll provide the refresher training to get you back up to speed fast.

Drive to work expenses How far did you have to drive to work for your last job?
  • Less then 10 miles
  • 10-20 miles
  • 20-40 miles
  • More then 40 miles
Dress code expenses What was your style of dress for that job?
  • Uniform
  • Jeans
  • Business Casual
  • Office Attire
Dry cleaning expenses Did you use dry cleaning at all?
  • Yes
  • No
Parking expenses What did you do for parking?
  • Free
  • Meter / Lot
  • Parking Garage
Food expenses What did you do for lunch?
  • Bag lunch every day
  • Bag lunch 4 days, bought 1 day
  • Bag lunch/bought lunch 50%
  • Bought lunch every day
Total savings Total Savings

About Us

Sutherland Global Services was established in 1986 and has grown to become a global leader in Business Process Outsourcing, taking care of customer interactions and other business processes for our Fortune 500 customers.

Headquartered in Rochester, N.Y., Sutherland is one of the world's largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and virtually through our CloudSource program with business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, India, Jamaica, Malaysia, Mexico, Philippines, the United Arab Emirates, the United Kingdom, and the United States.

Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer experience and increase their competitive advantage by helping them be more effective and efficient.

For more information about Sutherland Global Services, please visit www.sutherlandglobal.com

Employment Details

What do I need to be able to work for CloudSource?

You will need a quiet, distraction-free place from which to work that includes a door. It is important to note that working from home is not a replacement for child/elder care. In addition, you will need to have a PC that meets our minimum requirements and a high-speed broadband account that meets our throughput tests.

How much does CloudSource pay?

CloudSource remote workers enjoy a pay rate that is very competitive in the work at home industry. There are two methods of payment CloudSource offers their employees; direct deposit or the ADP TotalPay debit card.

How does scheduling work at CloudSource?

While this can vary from client to client, most of our CloudSource Consultants enjoy flexible schedules within various shift offerings based partially on their performance and dedication. Although client needs will be at the forefront of scheduling we make every effort to offer the best opportunities and flexibility to our consultants.

Do I have to pay for Training?

No. CloudSource remote workers are "direct-hire" employees, so you are paid for training, unlike being an independent contractor where you not only pay for training, but are not guaranteed a position even if you pass.

Can I work for CloudSource if I already work for another Work at Home company?

As a direct hire employee, if you work for CloudSource, you can't work for another work at home company as it may be a conflict of interest.

Can I work for more than one client at a time?

CloudSource doesn't use a "shared-agent" model, so when you are assigned to a client, you will be 100% dedicated to that client.

What if I don’t like the client I’ve been hired for?

At CloudSource, we take our commitments to our clients very seriously and we ask that you help us do that by standing by your commitments to us when you commit to a client program. CloudSource allows you to transfer to another available position once you’ve been on your current client program for six months or more and have been in good standing during that time.

Does CloudSource provide benefits to its remote workers?

Yes, CloudSource offers the same benefits to remote workers who are full-time employees and offers a basic 401k package for part-time workers.

I use mobile broadband or satellite for my internet connection; will that work?

Unfortunately not, high-speed cable or DSL internet connection is a must. We do not support mobile broadband, satellite or wireless at this time.

What types of positions are available at CloudSource?

The majority of the work at home positions are part time, with occasional full time positions opening up. The opportunities continue to expand as client demand and need changes throughout the year. In most positions there are opportunities that become available with occasional possibilities for advancement. CloudSource is one of the very few work at home companies that promotes its remote workers into management positions if they demonstrate the dedication and flexibility we require of a Sutherland Manager.

Does CloudSource require background or credit checks?

CloudSource requires a criminal background check of all remote workforce employees. Additionally, some clients may ask for an additional screening for credit. You will be informed if this additional requirement is needed for the position you are applying for during the interview process.

Employment Requirements

Aspects of our minimum home office requirements vary depending on program. For example, some programs require consultants to provide a Windows computer, some require Macintosh, while others are supported by devices provided by Sutherland Global Services. In all cases, a consultant’s work environment, in-house network, and connection to the Internet must continuously support outstanding call quality and high speed interactive response rates.


Generally speaking, the faster the upload and download speed of your Internet connection, the more likely you will meet these very important conditions. Minimum Internet access speeds of 1 Mbps upload and 5 Mbps download are required to meet our quality standards. Wireless and/or satellite Internet Service Providers are NOT compatible with our systems. When an employee connects to the Internet, the upload and download speeds experienced will vary based on a variety of factors including the configuration of a employee’s computer, the number of concurrent users/devices connected to the employee’s household network, the types of devices that are connected, the speed of the websites employee or others in the household are accessing, network or Internet congestion outside of the household, connection devices (routers/modems/etc.) provided by the employee or the Internet Service Provider, and many other variables. Speeds and uninterrupted use of Internet services are typically not guaranteed by Internet Service Providers. During peak hours, actual upload and download speeds will likely be lower than speeds promised to in "as fast as" packages offered by Internet Service Providers. Sutherland Global Services cannot predict with certainty that the results from a speed test will, in fact, support the outstanding call quality or interactive speeds requirements our CloudSource employees need.


  • Dual Core or Quad Core processing environment with minimum processor speed of 1.6 Ghz required (the faster the processing environment the better)
  • 2 to 4 GB RAM depending on program (the more RAM the better)
  • 10 GB available hard drive space
  • One or more available USB ports (2.0 or greater)
  • Sound card installed and enabled
  • Windows 7, Windows 8 or 8.1, and Windows 10


  • USB
  • Dual ear (designed to minimize audio interference from outside sources)
  • Noise cancelling microphone

We tested numerous USB headsets that are available for less than $40. We recommend the following USB headsets:

  • Plantronics PLNAUDIO478 USB
  • Logitech USB H570e
  • Jabra UC VOICE 150